IDFC First Bank/Area Collection Manager Manager & Collection Manager /Surat

Job Description: Manage collection activities of assigned location through team and collection agencies. Ensure the DCA complies with Banks Outsourcing requirement Review & investigates customer complaints on DCA Review customers settlement proposal when raised by the DCA Perform Controlled Self-Assessment on the DCA on a month on month basis Capacity planning for DCAs from time to time Check on timely account allocation to the DCA Tracking of daily Tele-caller & Field collector productivity by…

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