Team Leader - Operations

Job Roles & Responsibilities: Actively develop the capabilities and business acumen of direct reports, drives the development of team members, ensuring full and well. Demonstrate leadership skills with experience managing teams of 13-18 members. Maintain daily shrinkage at less than 5%. Monitor calls and ensure compliance and quality performance. Expectation is to do 3 call monitoring per day, strategically across BQ and other team members. Weekly performance review with team. 15 second talk-of…

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