Senior Customer Support Engineer

About Position: This role is for a Technical Customer Support / SaaS Support Engineer who supports external customers using a cloud-based (SaaS) telecom platform. The person will troubleshoot technical issues, analyze logs, APIs, network and connectivity problems, and work closely with internal engineering teams to resolve escalated issues. The role involves 24*7 B2B mission critical support, strong customer communication, and hands-on work with telecom technologies (LTE/5G), cloud systems, and…

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