Regulatory Escalation Officer

Job Requirements About the Role As a Regulatory Escalation Officer in the Grievance Redressal team at IDFC First Bank, you will be responsible for resolving escalated customer complaints received from regulatory bodies, senior management, and internal departments. This role demands a strong focus on compliance, empathy, and collaboration to ensure timely and satisfactory resolution while enhancing the overall customer experience. Key Responsibilities Primary Responsibilities Resolve escalated c…

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