Escalation Manager

Role: Escalations Team Lead Location: IBC Knowledge Park, Bengaluru Reporting to: Customer Success Manager Team Name: Customer Support About the Team and the Role: The Customer Support team at Ather is responsible for delivering a seamless ownership experience by resolving customer concerns with speed, accuracy, and empathy. The Escalations team plays a critical role in managing high-impact customer issues, ensuring timely resolution, and protecting brand trust. This role is for an Escalations …

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