Service Management SME (Walk-in)

Role - Service Management SME (Walk-in) Years of Experience - 6 to 12 years Location - Hyderabad Key Responsibilities: Manage end-to-end ITSM processes (Incident, Problem, Change, Request Management) Ensure adherence to SLA, KPI, and service quality standards Lead major incident management and escalation handling Drive root cause analysis and problem management lifecycle Manage and maintain CMDB / Asset lifecycle governance Conduct governance calls, service reviews, and reporting Drive continuo…

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