Associate Director - BAU Support

Role Purpose: We are looking for a seasoned BAU Support Leader to manage end-to-end production operations for a high-scale Cards Processing & Acquiring Platform. This role is accountable for 24x7 service reliability, incident resolution, customer escalations, and continuous operational improvement across L1, L2, and L3. In addition to running stable operations, the role will drive transformation of BAU through AI and automation, improving efficiency, reducing cost, and minimizing human dependen…

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