Head - Guest Relations

Responsibilities Policy Development and Implementation: Collaborate with senior management to develop and refine guest relations policies and SOPs that align with organizational goals. Identify and prioritize key customer segments and develop targeted strategies to increase customer lifetime value. Ensure that policies reflect best practices in customer service and industry standards. Operational Management: Oversee the daily guest relations operations at the asset and ensure smooth service del…

This job is sourced from our partner network. You are applying through the Job Direction portal.