Quality Analyst

BPO experience mandatory (PAN India Domestic based) Voice Process background (Outbound) Good communication skills Total work experience - 1-3 years Relevant experience - 1 years as a QAP Shifts - 10am-7pm Week offs - Any 1 day Work Location - Airoli, Navi Mumbai Roles and Responsibilities : Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate …

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