Nodal Escalation Officer

Job Requirements About the Role Are you a problem-solver who thrives under pressure? As a Nodal Escalation Officer at IDFC FIRST Bank, you’ll handle high-priority customer complaints with speed, empathy, and precision. Be the go-to expert for resolution, drive process improvements, and make a real impact on customer trust—all from our Navi Mumbai hub. Key Responsibilities Resolve escalated complaints from Nodal/PNO/CMD desks Ensure zero comeback and timely resolution Maintain quality in respons…

This job is sourced from our partner network. You are applying through the Job Direction portal.